IT Support / Help Desk

2017 Career Insights

Employment of computer support specialists is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.



CompTIA A+

  • Entry-Level
  • Held by over 1 million IT professionals worldwide
  • Trusted by employers worldwide with cloud and mobile technologies growing

CompTIA Network+

  • Entry-Level
  • Critical for networking knowledge
  • Vendor-neutral and globally recognized
  • 53% of IT and business executives agree that certified staff perform at a higher level than non-certified staff
  • 12% job growth is expected to happen over the next seven years


CompTIA Security+

  • Entry-Level
  • Benchmark for best practices in IT security
  • Security Specialist, Administrators and Managers earn over $86,000 per year


CCNA (Cisco Certified Network Associate)

  • Mid-Level
  • CCDA, Cloud, Cyber Ops, Data Center, Industrial, Routing and Switching, Security, Service Provider, Wireless
  • Trainings


Check out this helpful list of the Best IT Support Certifications for 2017



Trends to look out for:

  1. Messaging Support
  2. Chatbot Support
  3. Cyborg Support
  4. End of Omnichannel
  5. Real-time Service
  6. Interactive Email Support
  7. Personalization
  8. Cross-functional Collaboration