SaaS Product Manager Job Description Template

The SaaS product manager decides what the product should do next and makes sure it gets built and adopted. The role covers discovery, prioritization, specification and launch, and in a subscription business it carries a particular responsibility for retention, since features that are shipped but never adopted cost money without producing anything.

Typical Duties and Responsibilities

• Own the roadmap for a product area and the reasoning behind it
• Conduct customer discovery and translate findings into requirements
• Write specifications engineers can build from
• Prioritize against customer value, commercial impact and effort
• Define and track success metrics for every significant release
• Coordinate launches across engineering, marketing, sales and support
• Analyze usage data to understand adoption and drop off
• Work with customer success on retention driving improvements
• Manage stakeholder expectations across the business
• Decide what not to build and communicate why

Education

• Bachelor’s degree in business, computer science or a related field

Required Skills and Experience

• 3+ years of product management in a software business
• Experience with customer discovery and turning it into requirements
• Comfort with product analytics and drawing conclusions from data
• Clear written specifications
• Ability to prioritize transparently and defend the choices
• Good working relationships with engineering
• Understanding of subscription business economics
• Experience coordinating a launch end to end

Preferred Qualifications

• Technical background
• Experience with both self serve and sales led products