Solutions Engineer Job Description Template

The solutions engineer supports the sales process with technical credibility, running demonstrations, answering architecture questions and proving that the product will work in the prospect’s environment. The role needs genuine technical depth and commercial awareness, since the job includes recognizing when the product is not a good fit and saying so before a contract is signed.

Typical Duties and Responsibilities

• Support sales with technical discovery and solution design
• Deliver product demonstrations tailored to the prospect’s situation
• Run proofs of concept and technical evaluations
• Answer security, architecture and integration questions
• Complete technical sections of requests for proposal and security questionnaires
• Build integrations or prototypes to demonstrate feasibility
• Identify where the product does not fit and communicate that clearly
• Feed product gaps back to the product team with commercial context
• Support handover to implementation after the sale
• Maintain demonstration environments and technical collateral

Education

• Bachelor’s degree in computer science, engineering or a related field

Required Skills and Experience

• 3+ years in solutions engineering, sales engineering or a technical customer facing role
• Strong technical understanding of software architecture and integration
• Ability to present credibly to both engineers and executives
• Experience with security and compliance questionnaires
• Scripting or development ability sufficient to build prototypes
• Commercial awareness and comfort in a sales environment
• Honesty about product limitations
• Excellent listening skills during discovery

Preferred Qualifications

• Experience selling to enterprise customers
• Background as a software engineer before moving into the role