Sr. Manager, Business Applications

 Our client is seeking an experienced technology leader to oversee a portfolio of enterprise business applications that support critical internal operations. This individual will be responsible for application strategy, delivery, production support, vendor management, and leading a team responsible for maintaining and enhancing several business-critical platforms.

This position is ideal for someone who enjoys balancing strategic planning with day-to-day execution while partnering closely with business leaders to deliver reliable, scalable technology solutions.

What You’ll Do

Enterprise Application Leadership

• Lead the planning, delivery, enhancement, and ongoing support of multiple enterprise business applications.
• Oversee application upgrades, system integrations, release planning, production support, and continuous improvement initiatives.
• Ensure projects are delivered on time while balancing scope, quality, business priorities, and available resources.
• Partner with business leaders and technical teams to translate operational needs into effective technology solutions.
• Remove delivery obstacles, manage competing priorities, and help teams successfully execute complex initiatives.

Operational Management

• Maintain the stability, performance, and availability of enterprise applications.
• Lead incident response, problem management, change management, and root cause analysis efforts.
• Develop operational metrics and reporting to monitor system health, release quality, service levels, and overall performance.
• Identify opportunities to improve automation, operational efficiency, and support processes.
• Ensure applications align with security standards, governance requirements, compliance expectations, and architectural best practices.

Team Leadership

• Lead, mentor, and develop a team of application developers, analysts, administrators, and technical specialists.
• Establish clear expectations around accountability, delivery, documentation, collaboration, and customer service.
• Manage staffing, workload prioritization, performance management, and professional development.
• Foster a culture focused on ownership, continuous improvement, operational excellence, and strong execution.

Business Partnership

• Collaborate with leaders across multiple business functions to understand priorities and align technology investments.
• Help prioritize new initiatives, operational improvements, technical debt, regulatory requirements, and ongoing support work.
• Serve as a trusted liaison between business stakeholders, technical teams, and third-party vendors.
• Ensure technology investments deliver measurable improvements in efficiency, user experience, reliability, and operational effectiveness.

Vendor & Financial Management

• Manage relationships with external software vendors and service providers.
• Monitor vendor performance, resolve escalations, and ensure service expectations are met.
• Assist with budgeting, forecasting, contract oversight, and technology spend for assigned platforms.
• Identify project and operational risks while developing practical mitigation plans.

What We’re Looking For

Required Experience

• 10+ years of experience leading enterprise applications, technology delivery, or IT operations.
• 5+ years of experience managing technical teams and driving successful project delivery.
• Experience supporting enterprise business applications such as HR systems, document management platforms, customer communications solutions, or similar enterprise technologies.
• Strong understanding of the software/application lifecycle, including requirements gathering, implementation, testing, deployment, production support, and ongoing optimization.
• Experience leading cross-functional initiatives involving internal teams, vendors, and business stakeholders.
• Proven ability to manage multiple projects, competing priorities, and organizational change in a complex enterprise environment.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Experience

• Experience working with modern SaaS platforms and cloud-based enterprise applications.
• Familiarity with APIs, system integrations, workflow automation, and enterprise data exchange.
• Background supporting large-scale enterprise application environments with multiple integrated business systems.