Salesforce Admin Job Description Template

The Salesforce Administrator plays a vital role in our organization, helping to optimize our business processes and define our product roadmap in addition to managing the day-to-day of our Salesforce operations. We are looking for a proactive professional with a strong understanding of the Salesforce platform and experience in all aspects of user management. This role will work with a team of IT professionals to ensure we are utilizing Salesforce effectively and efficiently. To succeed in this role, you should be comfortable interacting with users and working in a team environment, in addition to having an in-depth knowledge of the Salesforce platform. 

Typical Duties and Responsibilities

• Oversee all aspects of user license and management, including new user setup, permissions, and public groups
• Resolve user support tickets
• Gather requirements from users and stakeholders
• Ensure optimal performance of Salesforce systems and products
• Upgrade and configure Salesforce systems for optimized integration
• Manage Salesforce profiles, roles, workflows, sharing rules, and groups
• Import sales department leads and other data
• Monitor use adoption of Salesforce tools and support team members in their use of the platform
• Implement Salesforce configuration changes, including custom settings, page layouts, fields, flows, record types, dashboards, and reports
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Document processes, including error reports and changes to field history tables
• Create training materials and provide ongoing user training
• Prepare reports for sales and other departments

Education

• Bachelor’s degree in computer science or a related field
• Salesforce Certified Administrator or Salesforce Advanced Administrator certification

Required Skills and Experience

• 2+ years of experience with the administration and maintenance of Salesforce systems
• Experience performing Salesforce upgrades
• Experience creating and maintaining Salesforce databases
• Experience implementing Salesforce configuration changes
• Experience in change management and governance
• Thorough knowledge of Salesforce products and their functionalities
• Knowledge of importing sales data and generating Salesforce reports
• Knowledge of Salesforce sharing and security
• Knowledge of technical documentation
• Strong relationship-building and communication skills

Preferred Qualifications

• Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder
• Active in the Salesforce community