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Amelia R.
- Boston, MA
- 11 years of experience
Increased user adoption by 45% through targeted training programs and streamlined Salesforce processes.
Reduced report generation time by 60% by implementing custom dashboards and automated reporting tools.
Developed and maintained a comprehensive Salesforce data dictionary and user guide for the organization.
Recent Project
Led the implementation of Salesforce Service Cloud for a 200-person customer support team. Customized the platform to align with existing support processes and integrated it with the company’s knowledge base. The project resulted in a 30% improvement in first-call resolution rates and a 25% reduction in average handle time.
Jamal T.
- Atlanta, GA
- 12 years of experience
Automated 15 critical business processes, saving an estimated 500 work hours per month across departments.
Improved data quality by 75% through the implementation of validation rules, duplicate management, and data cleansing initiatives.
Designed and implemented a role-based security model to ensure proper data access and compliance with industry regulations.
Recent Project
Spearheaded the migration from Salesforce Classic to Lightning Experience for a 500-user organization. Conducted a thorough assessment of existing customizations, rebuilt critical components for Lightning, and developed a phased rollout plan. The migration was completed with minimal disruption and resulted in a 20% increase in sales team productivity.
Sophia L.
- Denver, CO
- 11 years of experience
Achieved a 98% user satisfaction rate for Salesforce support tickets through responsive troubleshooting and proactive system enhancements.
Reduced Salesforce licensing costs by 25% through strategic consolidation of unused licenses and optimization of user roles.
Implemented advanced formula fields and validation rules to enforce data integrity and streamline data entry processes.
Recent Project
Developed a custom Salesforce app to manage the company’s product development lifecycle. Created custom objects, process builders, and approval workflows to track projects from ideation to launch. The app improved cross-departmental collaboration and reduced time-to-market for new products by 15%.
Marcus K.
- Seattle, WA
- 6 years of experience
Increased sales pipeline visibility by 80% through the implementation of custom opportunity stages and forecasting tools.
Automated lead assignment process, reducing average lead response time from 24 hours to 2 hours.
Conducted quarterly system audits and optimizations to ensure peak Salesforce performance and user experience.
Recent Project
Implemented Salesforce CPQ (Configure, Price, Quote) for a B2B software company. Configured complex product rules, pricing models, and approval workflows to streamline the quoting process. The project resulted in a 40% reduction in quote generation time and a 10% increase in deal close rates.
Olivia H.
- Austin, TX
- 1 years of experience
Developed 20+ custom AppExchange apps, generating over $500,000 in additional revenue for the company.
Improved system performance by 35% through strategic optimization of custom code, workflows, and database queries.
Created and maintained comprehensive Salesforce release management processes, ensuring smooth deployments and minimal system disruptions.
Recent Project
Led the integration of Salesforce with the company’s ERP system to create a unified view of customer data. Utilized Salesforce Connect and custom APIs to enable real-time data synchronization between systems. The integration eliminated data silos, improved order processing efficiency by 50%, and enhanced the accuracy of financial reporting.
Nexus IT Group will quickly staff your technical roles
81%
of our successful candidates are submitted within one week
92%
of our candidates will accept your offer
96%
of our candidates are employed with your firm after 12 months
What our clients have said about working with Nexus IT Group
Our client creates balance between existing investments and cloud-driven innovation with a practical approach that prioritizes results. This particular client tasked our cloud recruiters with a challenging project. Being named Google Cloud Partner of the Year, this recognition required them to increase their Google Cloud Architect and Engineering resources. Google Cloud talent is quite a bit more scarce than AWS and demand more salary, so our cloud recruiters had to get creative with our sourcing strategy. Reach out to learn how we filled 13 Google Cloud professionals for this client.
A 3 year old startup who is transforming insurance buying by providing a digital insurance engine and world-class underwriting capabilities tasked Nexus IT group to identify, vet, and hire a Head of Data Engineering for the data engineering group. Our data scientist recruiters quickly got on this executive level search. Diversity sourcing and hiring was very important for this client so the team focused on diversity sourcing. We ended up sourcing 176 candidates, submitted six candidates and the client ended up hiring one candidate.
Our client creates balance between existing investments and cloud-driven innovation with a practical approach that prioritizes results. This particular client tasked our cloud recruiters with a challenging project. Being named Google Cloud Partner of the Year, this recognition required them to increase their Google Cloud Architect and Engineering resources. Google Cloud talent is quite a bit more scarce than AWS and demand more salary, so our cloud recruiters had to get creative with our sourcing strategy. Reach out to learn how we filled 13 Google Cloud professionals for this client.
Our client creates balance between existing investments and cloud-driven innovation with a practical approach that prioritizes results. This particular client tasked our cloud recruiters with a challenging project. Being named Google Cloud Partner of the Year, this recognition required them to increase their Google Cloud Architect and Engineering resources. Google Cloud talent is quite a bit more scarce than AWS and demand more salary, so our cloud recruiters had to get creative with our sourcing strategy. Reach out to learn how we filled 13 Google Cloud professionals for this client.
Frequently asked questions about hiring your next Salesforce admin
The most relevant certification is the Salesforce Certified Administrator. Additional valuable certifications include Advanced Administrator, Platform App Builder, and Sales Cloud Consultant. However, practical experience should be weighed alongside certifications.
Ask candidates to walk you through how they would solve specific Salesforce challenges, such as creating a custom object, setting up a workflow, or troubleshooting a data import issue. You can also use online Salesforce skills assessments or give them a small hands-on task in a sandbox environment.
Look for strong communication skills, problem-solving abilities, project management experience, and a customer-service orientation. Salesforce Admins often act as a bridge between IT and business users, so they need to be able to explain technical concepts to non-technical stakeholders.
While experience with your specific Salesforce products is beneficial, a skilled admin with a strong foundation in Salesforce core functionality can usually adapt quickly to different Salesforce products. Look for candidates who demonstrate adaptability and a willingness to learn.
While not always necessary, some coding knowledge (particularly Apex and Visualforce) can be very beneficial. It allows admins to understand and potentially create more complex customizations. However, for many admin roles, no-code or low-code skills (like creating flows and process builders) are more crucial.
Ask about their experience with data cleansing, deduplication strategies, data import/export processes, and backup procedures. Inquire about tools they’ve used for data management and how they’ve maintained data quality in previous roles.
A strong candidate should have experience evaluating, implementing, and managing AppExchange products. They should also understand integration concepts and have experience with common integration tools or APIs. Ask about specific integrations they’ve worked on and challenges they’ve faced.
Very important. While a new admin can learn your specific processes, candidates who demonstrate the ability to understand and translate business needs into Salesforce solutions are valuable. Look for admins who ask insightful questions about your business and can provide examples of how they’ve aligned Salesforce with business processes in previous roles.
A good Salesforce Admin should have experience creating training materials, conducting user training sessions, and developing strategies to encourage user adoption. Ask about specific adoption challenges they’ve faced and how they overcame them.