Threat and Incident Manager Job Description Template

We are looking for a threat and incident manager to join our IT team. This role will be in charge of leading the incident management process, ensuring our company’s IT operations are restored swiftly in the case of a threat. The successful applicant should have an aptitude for learning new technologies and procedures, as well as strong multitasking ability and the ability to calmly and logically navigate high-stress situations. 

Typical Duties and Responsibilities

• Respond to reported incidents, identify their cause, and initiate the incident management process
• Oversee the incident management process from detection and evaluation through resolution
• Manage the incident response team 
• Prioritize detected incidents according to their urgency and potential impact on the business
• Create and improve incident protocols regarding the response to cybersecurity threats
• Maintain documentation of incidents and their resolution and provide incident status reports 
• Log and categorize recurring incidents to improve company incident management protocols
• Communicate major issues found in the IT system with leadership and key stakeholders

Education

• Bachelor’s degree in engineering, IT, or a related field

Required Skills and Experience

• 3+ years of experience in IT service management, incident response, or a similar role
• Experience in security operation and monitoring
• Experience working with IT systems and software
• Experience with risk management and controls frameworks
• Knowledge of programming languages such as Java, C++, SQL, and Scala
• Knowledge of IT service management software
• Knowledge of SIEM architecture
• Knowledge of security governance, risk and compliance
• Strong collaboration, leadership, and management skills
• Strong analytical and problem-solving skills

Preferred Qualifications

• Professional certification, such as CGIH or CISM