CX Manager Job Description Template

We are seeking a talented CX Product Manager to join our team and collaborate on the design of products that create an ever-improving customer experience with each new release. We value customer obsession, creativity, the free exchange of ideas, and having fun at work. The desire to create experiences that help our customers achieve more, save time, and connect with what matters most to them across all products and services is our primary motivation. As a CX Product Manager, you will collaborate closely with your leader and other product managers, researchers, designers, and engineers to define and develop new customer experiences. You must be highly collaborative, as your work will affect multiple departments. Diversity is what makes our team great, and inclusivity is a pillar of our team’s culture; therefore, bring your best authentic self to work every day and help us build the future.

Typical Duties and Responsibilities

• Collaborate with the product manager, customers, and partners to comprehend, document, and capture the workflow’s end-to-end requirements
• Develop technical requirements for new features and capabilities
• Lead the development of the roadmap, establish priorities and strategic objectives
• Collaborate with multiple stakeholders to ensure that the customer is at the center of all decisions
• Translating project requirements into product features and incorporate them into our roadmap
• Identifying emerging technical challenges and develop a competitive solution  

Education

• Bachelor’s degree in business, operations, finance, or a related field

Required Skills and Experience

• 8+ years of experience in program management, process management, and process improvement
• 3+ years of experience creating product vision and strategy in customer experience, customer success, or a related field
• 3+ years of experience writing business or technical requirements
• Experience in hands-on product management
• Customer-focused mindset and eagerness to contribute to a remarkable transformation with a heavy reliance on digital experiences
• Ability to collaborate across multiple organizations and a track record of collaborating with both partners and customers

Preferred Qualifications

• Knowledge of digital technologies such as AI
• Knowledge of behavioral economics and decision architecture
• Superior problem-solving and analytical abilities