ServiceNow Developer Job Description Template

We are hiring a ServiceNow Developer to take charge of the creation, fundamental configuration, and technical know-how of our ServiceNow cybersecurity installations. In this role, you’ll be asked to offer first-rate training, support, and customer service. This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure. 

Typical Duties and Responsibilities

• Manage ServiceNow installations for the cyber and strategic risk teams
• Create go-to-market proof-of-concept applications on the ServiceNow platform
• Create rational, competent-based technological designs from functional specifications
• Create new ServiceNow procedures and workflows
• Create unique service portal pages and widgets to aid the business organization
• Review and walkthrough the code of junior team members
• Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance
• Create thorough and organized test plans and suites 
• Estimate, organize, plan, and prioritize testing-related tasks
• Determine, record, and track software flaws
• Conduct rigorous regression testing of corrected flaws
• Take part in User Access Testing (UAT) to get feedback from the UAT Team, ITIL process owners, and clients
• Control update sets for the code base’s transfer to test and production environments
• Oversee ServiceNow administration, planning, and maintenance
• Coordinate vendors for ServiceNow product flaws

Education

• Bachelor’s degree in math, engineering, information systems, or a related field

Required Skills and Experience

• 3+ years of relevant experience
• Knowledge of CMDB Implementation
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)
• Expertise in web development (HTML, CSS, JavaScript)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Experience with JavaScript/GLIDE and HTML5
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills

Preferred Qualifications

• Experience with the Big 4 or consulting 
• Working knowledge of Scrum or Agile development methodologies
• Certification as a Certified Implementation Specialist
• Certified Application Developer