Telehealth Platform Engineer Job Description Template

The telehealth platform engineer builds the systems that let clinicians and patients consult remotely, covering real time video, scheduling, clinical documentation and integration with the record system. Reliability is a clinical concern rather than a convenience, since a failed consultation is a missed appointment for someone who may be unwell, and the whole platform handles protected health information.

Typical Duties and Responsibilities

• Build and maintain real time video and audio consultation infrastructure
• Implement scheduling, waiting room and consultation workflow
• Integrate with electronic health record systems for documentation
• Ensure security and privacy controls across the platform
• Optimize media quality across variable network conditions
• Build monitoring for session quality and failure rates
• Implement accessibility features for patients with differing needs
• Support clinical workflows including handover and escalation
• Investigate and resolve session failures reported by clinicians
• Maintain compliance evidence for the platform

Education

• Bachelor’s degree in computer science or a related field

Required Skills and Experience

• 3+ years building web or platform applications, including real time media
• Experience with WebRTC or a comparable real time communication stack
• Understanding of HIPAA requirements for telehealth platforms
• Strong backend and front end capability
• Experience diagnosing media quality and connectivity issues
• Familiarity with EHR integration approaches
• Attention to reliability and graceful degradation
• Awareness of accessibility requirements

Preferred Qualifications

• Healthcare product experience
• Experience scaling real time infrastructure